Terms & Conditions

Our Company

Best Gym Equipment Ltd
Building A, Green Court
Truro Business Park
Threemilestone, Truro
Company No. 07605330

How to order
1. Call free on 01373 480 430
2. Buy securely online from our website

Product Suitability
Products must be used/stored within a suitable environment (locations with damp, unsealed concrete or areas with constant airflow to external areas are not classed as suitable). Your warranty will be void if your product is stored in an unsuitable environment.
If you are planning to purchase equipment for Commercial use or have any questions regarding the warranty for commercial equipment, please call us on 01373 480 430 or email sales@bestgymequipment.co.uk and we will be able to advise you on the suitable equipment.

All products listed are priced inclusive of VAT unless otherwise stated.

Special Offers
Certain products/brands are excluded from purchases on finance and any promotional offers, and any such offers cannot be combined with any other promotion - please call if you have any questions. Only one special offer or coupon/voucher code per order. Special offer codes cannot be used in conjunction with any other offer or interest-free finance.

Special offers and voucher codes cannot be used in conjunction with interest-free finance. An additional carriage charge may apply to free of charge items. This will appear in your shopping basket once selected. If you do not want to take advantage of any free gift offers you will have the opportunity to opt out of them with no obligation. Only one free item is allowed per customer. Free gifts are only applicable to full price items.

How to pay
Credit/Debit Card - most cards accepted A range of credit plans are available on request including 0% Interest-Free Credit on selected items - Call free on 01373 480 430 for details.

Gift Vouchers

A BEST GYM EQUIPMENT gift voucher entitles the bearer up to the printed amount worth of products and cannot be used in conjunction with any other offer. No cash alternative or change is given. 

Best Gym Equipment 'Normal Price' is usually the Manufacturer's or Supplier's Recommended Retail Price. The 'Normal Price' may be the RRP/MRP plus carriage, however, the price you pay will never exceed the supplier's RRP/MRP and will nearly always be significantly less. 

Conditions of Free Delivery
At present, free delivery is offered to all Best Gym Equipment on orders over £99. Customers will be informed of any delivery charge before ordering. All items, where applicable, will be delivered in boxes for home assembly by the customer. Goods will normally be delivered within 5-10 working days. Our free delivery service will deliver your goods Mon-Friday between 8 am and 6 pm. Our carriers cannot give a specific delivery time.

Our free delivery service delivers your purchase to ground level. Depending on the delivery company and their individual health and safety policy, this may mean your goods are delivered to the kerb side. Our free delivery does not include the driver taking your purchase upstairs internally or externally. Drivers are not insured to enter your property. Free delivery, where provided, applies to the UK mainland only. Best Gym Equipment uses both internal and third-party carriers. Occasionally deliveries can be delayed for reasons outside of our control. Best Gym Equipment cannot be held responsible for losses relating to late or failed deliveries.

Delivery to Non UK-Mainland Zones (Including Scottish Highlands & Islands and Northern Ireland) 
Our free UK-Mainland delivery doesn't apply to orders being delivered to outside of Mainland UK. If a delivery charge is applied to your order when the order is placed on our website, this price will be an estimate generated by the website. If an additional delivery surcharge is applicable once your order has been accepted, our logistics team will contact you with the actual shipping costs once we receive this from our transport partners. 

Delivery Of Your Goods
Before signing for your goods, please ensure you check the outer packaging. If there is noticeable damage to any part of the packaging, please sign the delivery note accordingly. We cannot accept claims for goods damaged in transit if you have not indicated damage on the delivery note. We must be notified via e-mail in writing at the address below within 72 hours of delivery of any damaged goods.

Any damaged goods, defects or shortages must be notified in writing via e-mail within 72 hours of receipt of goods to info@bestgymequipment.co.uk

Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to our warehouse. There will also be a minimum 15% restocking charge. Best Gym Equipment cannot be held responsible for any shortages, damages or defects notified to us  after 72 hours from delivery.

Regrettably, we cannot offer compensation for delayed deliveries. 

A minimum of 72 hours' notice is required to amend your delivery or collection date. If there is a failed delivery or collection that has been arranged in advance, any charges incurred will be passed on to the customer.

All new equipment sold by Best Gym Equipment is covered by minimum one-year parts and labour cover. In many cases, the warranty is greater than this. The warranty on the equipment we sell varies from manufacturer to manufacturer. It can include a full on-site repair facility or a 'back to base' warranty.

In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit. If an item develops a fault,  please complete our product fault report form . Best Gym Equipment will either arrange to send a part for the customer to fit, send an engineer to site, or in some instances, depending on manufacturer, ask that the goods be returned to our warehouse. Goods must be well packaged prior to collection.

No goods will be accepted into our warehouse without prior authorisation from Best Gym Equipment. Best Gym Equipment will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.

Warranties only apply to goods within mainland UK, if you are not in mainland UK your warranty may be affected. 

In regards to the Warranty on international orders, not all products are fully covered on international shipments, all products are covered by warranty directly with the Manufacture, in the case of an international order, the warranty will be only available with the manufacture of the country of origin of the order, to activate your warranty, the damaged or faulty parts need to be sent to the Manufacture (country of origin). The customer will be liable for any delivery costs incurred by BEST GYM EQUIPMENT in order to return the product or the parts for replacement, for further clarifications please contact one of our sales team. 

Your Right To Cancel
You have a right to cancel your order and receive a full refund prior to goods being dispatched. If goods have been dispatched, you have the right to return goods within 30 days of receipt of your goods. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging.

The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge (in the case of large items, this fee may be substantial).

If goods are not received back in perfect condition and in their original packaging, Best Gym Equipment reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your right to cancel may be forfeited.

Cancellations and standard 30 Day Returns do not apply for any 'special order' items. Special order items are goods that are not normally stocked by Best Gym Equipment and have had to be ordered or manufactured specifically for a customer.  All special order items are non refundable or exchangeable. This is due to the costs incurred in the preparation of the products that begins once the order has been placed.

International/ Non-Mainland UK Orders
The website will automatically add a delivery fee for international deliveries, however, please note that this quote is not official. It is only to give you an idea of how much it could be.

Please speak to one of our sales team to get an official quote. International quotes given do not include any destination port fees, local taxes or terminal handling charges. These charges are to be settled by the consignee.

All non-UK mainland deliveries will be sent via DAP (Delivered at Place) - meaning that any customs or clearance fees will be borne by the customer. We cannot be held responsible for any local fees based on local laws of the country of destination, therefore please make sure that you consult with your local agent in regards to any duty fees as we will not accept returns if these fees are refused to be paid.

Best Gym Equipment retains title to all goods until paid for in full. If we are forced to recover goods that are unpaid, you will be liable for costs for collection and an unlimited percentage (up to the full retail value of the goods) for depreciation and wear to make up the difference between the full retail value and resale value of the recovered goods.

Data Protection
All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Best Gym Equipment which would be of interest to you. You must tell us if you do not wish us to do so.

Best Gym Equipment take all of our customers seriously and we try to offer them the best possible service available, however, if you feel you have something to complain about you may direct it to info@bestgymequipment.co.uk. You will be guaranteed a quick response.

Please note that Best Gym Equipment cannot be held responsible for delays in delivery or service disruptions caused by factors beyond our reasonable control.  While we strive to minimise any inconvenience, we do not offer compensation. We appreciate your understanding

Best Gym Equipment endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included - please call for further details on any particular product. While every effort is made to provide accurate and up to date information, Best Gym Equipment cannot be held responsible for any errors or omission on our website or brochures. Although Best Gym Equipment endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing issue is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order.

We will not be obliged to supply goods at the incorrect price. All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order. For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and return policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.

Any email or other electronic acknowledgements by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. While every care has been taken to ensure that this website is virus-free, Best Gym Equipment accepts no liability for viruses or virus damage as a result of using this website.The terms of the contract do not affect your statutory rights.