Truro Business Park
Threemilestone, Truro
TR4 9LF
How to pay
Credit/Debit Card - most cards accepted A range of credit plans are available on request including 0% Interest-Free Credit on selected items - Call free on 01373 480 430 for details.
A BEST GYM EQUIPMENT gift voucher entitles the bearer up to the printed amount worth of products and cannot be used in conjunction with any other offer. No cash alternative or change is given.
Our free delivery service delivers your purchase to ground level. Depending on the delivery company and their individual health and safety policy, this may mean your goods are delivered to the kerb side. Our free delivery does not include the driver taking your purchase upstairs internally or externally. Drivers are not insured to enter your property. Free delivery, where provided, applies to the UK mainland only. Best Gym Equipment uses both internal and third-party carriers. Occasionally deliveries can be delayed for reasons outside of our control. Best Gym Equipment cannot be held responsible for losses relating to late or failed deliveries.
Delivery to Non UK-Mainland Zones (Including Scottish Highlands & Islands and Northern Ireland)
Our free UK-Mainland delivery doesn't apply to orders being delivered to outside of Mainland UK. If a delivery charge is applied to your order when the order is placed on our website, this price will be an estimate generated by the website. If an additional delivery surcharge is applicable once your order has been accepted, our logistics team will contact you with the actual shipping costs once we receive this from our transport partners.
Delivery Of Your Goods
Before signing for your goods, please ensure you check the outer packaging. If there is noticeable damage to any part of the packaging, please sign the delivery note accordingly. We cannot accept claims for goods damaged in transit if you have not indicated damage on the delivery note. We must be notified via e-mail in writing at the address below within 72 hours of delivery of any damaged goods.
Any damaged goods, defects or shortages must be notified in writing via e-mail within 72 hours of receipt of goods to info@bestgymequipment.co.uk
Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to our warehouse. There will also be a minimum 15% restocking charge. Best Gym Equipment cannot be held responsible for any shortages, damages or defects notified to us after 72 hours from delivery.
Regrettably, we cannot offer compensation for delayed deliveries.
A minimum of 72 hours' notice is required to amend your delivery or collection date. If there is a failed delivery or collection that has been arranged in advance, any charges incurred will be passed on to the customer.
Warranties
All new equipment sold by Best Gym Equipment is covered by minimum one-year parts and labour cover. In many cases, the warranty is greater than this. The warranty on the equipment we sell varies from manufacturer to manufacturer. It can include a full on-site repair facility or a 'back to base' warranty.
In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit. If an item develops a fault, please complete our product fault report form . Best Gym Equipment will either arrange to send a part for the customer to fit, send an engineer to site, or in some instances, depending on manufacturer, ask that the goods be returned to our warehouse. Goods must be well packaged prior to collection.
No goods will be accepted into our warehouse without prior authorisation from Best Gym Equipment. Best Gym Equipment will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.
Warranties only apply to goods within mainland UK, if you are not in mainland UK your warranty may be affected.
In regards to the Warranty on international orders, not all products are fully covered on international shipments, all products are covered by warranty directly with the Manufacture, in the case of an international order, the warranty will be only available with the manufacture of the country of origin of the order, to activate your warranty, the damaged or faulty parts need to be sent to the Manufacture (country of origin). The customer will be liable for any delivery costs incurred by BEST GYM EQUIPMENT in order to return the product or the parts for replacement, for further clarifications please contact one of our sales team.
The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge (in the case of large items, this fee may be substantial).
If goods are not received back in perfect condition and in their original packaging, Best Gym Equipment reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your right to cancel may be forfeited.
Cancellations and standard 30 Day Returns do not apply for any 'special order' items. Special order items are goods that are not normally stocked by Best Gym Equipment and have had to be ordered or manufactured specifically for a customer. All special order items are non refundable or exchangeable. This is due to the costs incurred in the preparation of the products that begins once the order has been placed.
International/ Non-Mainland UK Orders
The website will automatically add a delivery fee for international deliveries, however, please note that this quote is not official. It is only to give you an idea of how much it could be.
Please speak to one of our sales team to get an official quote. International quotes given do not include any destination port fees, local taxes or terminal handling charges. These charges are to be settled by the consignee.
All non-UK mainland deliveries will be sent via DAP (Delivered at Place) - meaning that any customs or clearance fees will be borne by the customer. We cannot be held responsible for any local fees based on local laws of the country of destination, therefore please make sure that you consult with your local agent in regards to any duty fees as we will not accept returns if these fees are refused to be paid.